For accessing all the features and services as offered on the TD Ameritrade platform, one must go through the Ameritrade login process. Whether you are using the application version or the web-based version it is important that you are able to access your account. However, what if you are not able to use the application of TD Ameritrade on your mobile? Well, you should not worry much about this as we are going to discuss different ways through which you can start using this investment application once again.
Ways to fix the issue
Here are a few things you can try to get rid of the TD Ameritrade app not working issue:
Way 1- Clearing the app's data and cache might help
Open the "Settings" of your device
Now, go to the "Apps" section
From the available application, choose ""
Then, click on the "Storage" button
And, choose "Clear cache" for this app
Next up, you should restart your device
Else, choose the "Clear data" option
Way 2- Re-install the application
On Android:
First of all, open the "Settings" and choose "Apps"
From the list, choose "TD Ameritrade"
Select the "Uninstall" option
Now, search for "TD Ameritrade" on Google Play
And, install the application
Then, complete the TD Ameritrade login process
On iOS:
Locate the TD Ameritrade app icon on your iPhone
Now, long tap it until it shakes
Then, select the "X" option
Choose "Delete" to confirm your action
Now, go to the App Store to install "TD Ameritrade"
Click on the "Get" option
Way 3- change app storage location
Open the "Settings" and choose "Apps"
Now, locate and select the " " option
Tap on the "Storage" option present under it
Select the "Change" option to proceed
Then, choose "Internal shared storage"
Conclusion:
After trying the ways given here, you should restart your device and carry out the TD Ameritrade login process once again and see if you are able to use the app or not. If not, then the only option you are left with is to use the web-based version of TD Ameritrade.
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