At the beginning of , try to restart your computer, along with your printer and wireless router. Additionally, you have to check that your printer is connected to your internet network or not. Then you have to check the print a wireless network test report from the printer control panel. Some printers are pressing the Wireless button that allows direct access to printing this report.
If you cannot fix this issue on your own then we have an expert team with us, who can do this for you in just one connection.
Troubleshooting offline printer problems
Check to make sure the printer is turned on and connected to the same Wi-Fi network as your device.
Run a printer power cycle.
Set your printer as the default printer.
Clear the print queue.
Reset the service that manages the printing queue.
Hope this helps.
Bruce
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